Frequently Asked Questions
Everything you need to know about our legendary gear and service.
Where are TOM BIHN products manufactured?
All of our bags and accessories are designed and sewn in our own factory in Seattle, Washington, USA, using high-quality materials sourced globally.
What is your return and exchange policy?
We accept returns of unused items in brand-new condition within 60 days of the ship date. Please ensure all tags are attached and the item is in its original packaging.
Do you offer a lifetime warranty?
Yes, we stand by our craftsmanship. Our bags are guaranteed against defects in materials and workmanship for the natural life of the product.
How long does shipping take?
Orders for in-stock items typically ship within 1-3 business days. Domestic delivery times vary by carrier, usually arriving within 3-7 business days.
How do I clean and maintain my bag?
We recommend hand washing your bag in a tub of cool water with a mild soap. Hang the bag to air dry; never use a machine dryer or dry clean your bag.
Do you ship internationally?
Yes, we ship to many countries worldwide. International customers are responsible for any customs duties, taxes, or import fees levied by their local government.